FAQ

NooknRook FAQ

Answers about the wallet, the card, your Emergency Dog Handler and your order. If you don't see your question, Josh is happy to answer it.

A man waits on a train platform at dusk with his German Shepherd service dog in a vest with the red wallet
Most askedDo service dogs need an ID card?No, and NooknRook isn't a registration. It's a medical ID for you and a plan for your dog.
Questions by topic

What is the NooknRook service dog medical ID?

NooknRook makes a medical ID wallet and card that rides on your service dog's vest or harness. Your medical information is on the front of the card and your dog's emergency plan is on the back.

For $50 you get the bright red Cordura wallet, your laser engraved aluminum card and the built in strap.

It's for service dog handlers, including people with seizure alert dogs, POTS service dogs, diabetic alert dogs, psychiatric and PTSD service dogs and mobility service dogs.

NooknRook was founded by Josh Allen, an Army veteran and service dog handler, who still engraves and ships the cards.

Yes. Josh asked firefighters, EMTs and police what they'd want to find on a service dog's vest and built the card around their answers.

What goes on a service dog medical ID card?

Your name, date of birth, address, blood type, medical conditions, medications, medical allergies and special notes, like where your insulin or rescue medication is.

Your emergency contacts, your Emergency Dog Handler with their relationship, name and number, and your service dog's tasks and alerts.

It's 1mm red aluminum, so it won't bend, and the laser engraving won't fade or rub off.

The card sits inside a closed wallet, and the outside shows only the red medical patch. Responders open it when they need it.

Yes. Leave out anything that doesn't apply or that you aren't sure of, like blood type.

Yes. Reach out before you order and we'll set it up.

Who takes my service dog if I go to the hospital?

It's the person you choose to take your service dog if you're hurt or taken to the hospital. Their name, relationship and number go on the back of your card so responders can call them.

Someone your dog knows and trusts who lives or works nearby, like your trainer, a family member or a close friend.

Yes. Call them before your card ships so they know they're listed and what your dog needs.

Will the medical ID wallet fit my service dog's vest?

The hook and loop back fits most service dog vests with a loop panel.

The built in strap clips onto harness handles, D rings, leashes and bags, and it tucks into a pocket on the back when you aren't using it.

Yes. The magnetic closure stays shut through a shake off and opens in one motion.

The wallet is made from 1000D military spec Cordura, which handles rain, heat and brush.

The red is on purpose. It's the color responders look for, and the medical symbol on the patch glows in the dark.

How do I order and update my NooknRook medical ID?

The Medical ID Wallet and Card is $50. A replacement or extra Medical ID Card is $15.

Most orders are engraved and shipped the same day or within 24 hours.

Your card is engraved exactly as you type it, so check it carefully before you check out.

Order a $15 Medical ID Card and swap it into the wallet you already have.

Yes. Order an extra $15 Medical ID Card.

Can I buy a NooknRook medical ID as a gift or for my program?

Yes. The handler can send their own details, so you don't need to know their medical information.

Yes. Programs get client codes, each graduate sends their information to NooknRook directly, and we ship the engraved card to them. The trainer doesn't handle any client medical records.

Reach out through our contact page and tell us what you need.

Do service dogs need an ID card?

No. The ADA doesn't require an ID card, badge or registration for a service dog. NooknRook is a medical ID for you and an emergency plan for your dog.

No. NooknRook isn't a registration, certification or legal document.

No. It's an optional medical ID that helps responders care for you and your dog.

No. It's a medical ID and emergency plan, and it isn't a substitute for medical care.
The legal bit

The ADA doesn't require a service dog ID, and NooknRook isn't a registration

Businesses can't ask for an ID card or proof of certification. NooknRook is there for a different moment, when you can't speak for yourself. Read the full guide

A German Shepherd service dog sits beside its handler on a mall floor while a passerby hurries over to help

  • No registration

    NooknRook isn't a registration, certification or legal document, and it doesn't give your dog extra rights.

  • Not a medical device

    It's a medical ID and emergency plan, and it isn't a substitute for medical care.

  • Optional and useful

    It helps responders care for you and your dog when you can't tell them yourself.

The short answers

Everything about your order, on one line each

The Medical ID Wallet beside the engraved card

  • $50 for the wallet and card

    The red Cordura wallet, your engraved aluminum card and the built in strap.

  • $15 for a new card

    Medications or contacts changed? Swap a new card into the wallet you have.

  • Ships in 24 hours

    Most orders are engraved and shipped the same day or within 24 hours.

  • Engraved as you type it

    Give it one more read before you check out, because the laser takes you literally.

Keep reading

Guides that answer the bigger questions

Scroll for more guides
An older woman with a cane steps onto her porch with her standard poodle service dog in golden light
Still wondering

Still have a question about NooknRook?

Send us a message and Josh will get back to you. Questions go to the people who make it, so you get a real answer.

Put your medical ID and your dog's plan on the vest

Get your Medical ID · $50 Most orders ship in 24 hours
The closed Medical ID Wallet with its red Medical Information patch
The front of the engraved card with the handler's medical information