Shipping

NooknRook shipping times and costs

Most orders are engraved and shipped the same day or within 24 hours. Every order goes out USPS Priority Mail Flat Rate to addresses in the United States.

Follow your order
An older woman with a cane steps onto her porch with her standard poodle service dog in golden light
Ships within 24 hoursMost orders are engraved and shipped the same day or within 24 hours.
USPS Priority Mail Flat RateEvery order ships with USPS Priority Mail Flat Rate, priced by the size of the package.
Flat rate from $12.95Shipping is $12.95 in a padded envelope or small box and $22.95 in a medium box.
United States onlyWe ship to addresses in the United States. International shipping isn't available.
From the workshop

How engraved orders ship

Your card is engraved to order, checked by Josh and on its way within a day.

The open red Medical ID Wallet with the engraved card in its clear window A laser engraved red aluminum medical ID card with patient information on the front Rook, a German Shepherd service dog, looks out the open window of a red pickup truck A woman walks her standard poodle service dog down a sunny street, the dog wearing a vest with the red medical ID wallet
Step 1 of 4

You place your order

Your card details come in with your order, or from the handler if it's a gift.
Costs and delivery

Shipping costs and delivery times

USPS sets the flat rate by package size, so you pay the same wherever you are in the US.

Shipping costs
CarrierUSPS Priority Mail Flat Rate
Padded envelope or small box$12.95
Medium box$22.95
Delivery time after shippingConfirm with Josh
Faster shipping optionsConfirm with Josh
Free shipping threshold, if anyConfirm with Josh
Where NooknRook ships
United StatesYes
APO, FPO and DPO addressesConfirm with Josh
International addressesNot available
Shipping gift and program orders
Gift ordersWhen the handler sends their own details, the card is engraved after we receive them. Confirm whether gifts ship to the buyer or the handler
Program ordersFor trainers and programs, we ship each engraved card to the graduate directly.

Shipping questions

Rook, a German Shepherd service dog, sits on the back seat of a car and looks out
Need a hand Questions about your order

Send us your order number and we'll look into it. Josh packs every order himself, so he can tell you where yours is.

Support emailConfirm with Josh
Contact us

Most orders are engraved and shipped the same day or within 24 hours.

Give your dog a way to speak for you

Get your Medical ID · $50 Most orders ship in 24 hours
A yellow Labrador service dog in a mustard vest with the red medical ID wallet looks ahead while a hand rests on its head