What information we collect
Card detailsWhat you enter for your card, including your name, date of birth, address, blood type, medical conditions, medications, allergies, special notes, emergency contacts, your Emergency Dog Handler and your dog's tasks and alerts.
Order detailsYour name, shipping address, email and phone so we can ship and contact you about your order.
Payment detailsHandled by our payment processor.Confirm NooknRook doesn't see or store full card numbers
Site and email dataConfirm cookies, analytics and email marketing tools
How we use your medical details
- 1Engraving your cardWe use your card details to engrave your card and check it before it ships.
- 2Selling your detailsWe don't sell your medical details. Confirm with Josh
- 3AdvertisingWe don't use your medical details for advertising. Confirm with Josh
- 4Emails from usWe contact you about your order, and we only send marketing emails if you sign up. Confirm with Josh
Where your information is stored
Your order and card details are stored with the service providers we use to run the store.
Store platformShopify.Confirm with Josh
Payment processorConfirm with Josh
Email providerConfirm with Josh
Other processorsConfirm with Josh
Who at NooknRook can see card detailsConfirm with Josh
How long we keep your medical details
We keep your card details for a set period after your order ships, so we can help with a replacement or a mistake.
Retention periodConfirm with Josh
Order recordsConfirm with Josh
Engraving filesConfirm with Josh
How to delete your medical details
You can ask us to delete your card details at any time.
- 1Send a requestEmail us from the address on your order and ask us to delete your card details.
- 2We confirm itWe'll reply when it's done. Response time Confirm with Josh
- 3What we may keepRecords we're required to keep for taxes or payments. Confirm with Josh and legal
Privacy contact emailConfirm with Josh
Privacy for gift and program orders
Gift ordersWhen someone buys a NooknRook for you, you can send your own details, so the buyer doesn't need your medical information.
Trainer program ordersGraduates send their details to NooknRook directly, and their trainer doesn't receive their medical information from us.
Your privacy rights
Depending on where you live, you may have the right to see, correct or delete your information.
State and regional rightsAdd required text for applicable laws. Confirm with Josh and legal
How we protect your information
On the vest, your card sits inside a closed wallet, and the outside shows only the medical patch.
Online security measuresConfirm with Josh
