A man loads groceries into his car while his yellow Labrador service dog sits beside him in a vest with the red medical ID wallet
Returns and exchanges

NooknRook returns and exchanges

Each card is engraved to order with your information, so returns work a little differently than they do for most products.

Engraved to order Check before checkout $15 replacement cards
At a glance

Returns at a glance

The closed red Medical ID Wallet with the medical information patch and red pull tab

Personalized cards aren't returnable

Each card is engraved to order with your information, so personalized cards aren't returnable.

Can engraved cards be returnedNo. Personalized cards aren't returnable.

Returns on the Medical ID Wallet

Can an unused wallet be returnedConfirm with Josh
Return windowConfirm with Josh
Condition requiredConfirm with Josh
Who pays return shippingConfirm with Josh
Before checkout

Check your card before it's engraved

Your card is engraved exactly as you type it. Read it over before checkout, especially medication names and phone numbers.

The front of an engraved red NooknRook medical ID card with patient information, conditions, medications and allergies

If we made an engraving mistake

If the engraving doesn't match what you sent, tell us right away. Confirm we fix it at no cost

How long you have to report itConfirm with Josh
What to sendA photo of the card and your order number.

Damaged or defective items

Damaged or defective itemsConfirm with Josh
Warranty, if anyConfirm with Josh

How to start a return or exchange

  1. 01Contact usSend your order number and what's going on.
  2. 02Get instructionsWe send you the return address and the next steps. Confirm with Josh
  3. 03Get your refund or replacementRefund and replacement timing Confirm with Josh
Contact us
A market vendor kneels and reads the red medical ID card from a standard poodle service dog's vest while its handler sits nearby

Returns and exchanges questions

No. Each card is engraved to order with your information, so personalized cards aren't returnable.

Order a new $15 card with the right information. Confirm with Josh whether typos caught before shipping can be fixed for free.

Send us a photo of the card and your order number. Confirm with Josh that we fix it at no cost.

Confirm with Josh.

Give your dog a way to speak for you

Get your Medical ID · $50 Most orders ship in 24 hours
The red Medical ID Wallet
The back of the engraved NooknRook card with emergency contacts, dog contacts and service dog alerts