Refund policy

Medical ID Cards are not returnable

Every Medical ID Card is engraved to order with your personal and medical information, so engraved cards can't be returned, exchanged or refunded. This includes cards that come with a wallet or a bundle. Your card is engraved exactly as you type it, so please read it over carefully before checkout, especially medication names and phone numbers.

 

If your information changes, keep your wallet and order a new Medical ID Card with your updated details.

 

Medical ID Wallets can be returned

You can return a Medical ID Wallet within 30 days of delivery. To be eligible, the wallet must be unused and in the same condition you received it.

If you return the wallet from a Medical ID Wallet and Card order, we refund the price of the wallet on its own. The engraved card is not refunded.

 

How to start a return

Email us at nooknrook@protonmail.com with your order number before sending anything back. We will reply with the return address and next steps. Returns sent without contacting us first can't be processed.

You pay the shipping cost to return your item, and original shipping charges aren't refunded. For items over $75, we recommend a trackable shipping service, since we can't guarantee we will receive your return.

 

Refunds

Once your return arrives and is inspected, we will email you to let you know whether your refund is approved. Approved refunds go back to your original payment method. Your bank or card company may take several business days to post it.

If you haven't received an approved refund, check with your bank or card company first, then email us at nooknrook@protonmail.com.

 

Exchanges

To exchange a wallet, email us at nooknrook@protonmail.com first. You pay the shipping to send the wallet back to us and the shipping to send the replacement to you.

 

Questions

Email nooknrook@protonmail.com and we will help.